Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) are issued by NHD Consulting (“we”, “us” or “our”), a Singapore-based consultancy located at 101 Kitchener Road, #03-04A, Jalan Besar Plaza, Singapore 208511.

These Terms apply to your use of our website, https://nhdconsulting.sg/, and to all services we provide, including AI Marketing Transformation, Marketing & AI Training, ERP Solutions, consultations and related consulting services (“Services”).

By accessing our website, submitting an enquiry, booking a consultation or entering into an agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use the website or our Services.

2. Our Services

We provide, among other things:

• AI Marketing Transformation: marketing strategy, AI-powered automation, campaigns, lead generation, analytics and reporting.
• Marketing & AI Training: corporate team workshops, student and career-focused programmes, and hands-on training sessions.
• ERP Solutions: implementation, setup, process automation, integration and support for business operations.
• Consulting: audits, strategy consultations, proposals and advisory support.

The exact scope, deliverables, timelines and fees for any Service will be set out in the relevant proposal, quotation or written service agreement between you and us.

3. Consultations, Proposals & Agreements

• Free consultations are for discussion and information purposes only and do not create a binding contract.
• Quotations and proposals are valid for the period stated in them (or 30 days if no period is stated).
• A binding contract is formed only when we confirm your engagement in writing (including by email) or when we receive payment for the Services, whichever occurs first.
• Where a separate signed service agreement exists, that agreement will take priority over these Terms in case of any conflict.

4. Fees & Payment

• Fees for our Services are as stated in the applicable quotation, proposal or agreement.
• Unless otherwise stated, all fees are quoted in Singapore Dollars (SGD) and exclude Goods and Services Tax (GST), which will be added where applicable.
• Invoices are payable by the due date stated on the invoice. Late or non-payment may result in suspension or termination of Services.
• Unless otherwise agreed in writing, fees paid for confirmed engagements are non-refundable for work already performed.

5. Client Responsibilities

• Provide accurate, complete and timely information, materials, access and approvals needed for us to perform the Services.
• Ensure you own or have permission to use any content, branding, data or materials supplied to us.
• Remain responsible for your own business decisions and for reviewing deliverables before use.
• Retain ownership and control of your own third-party accounts (e.g. ad accounts, social media pages, software subscriptions).
• Bear third-party costs such as advertising spend, platform fees and software subscription fees, unless expressly agreed otherwise in writing.

6. Third-Party Tools & Platforms

Our Services may involve third-party tools and platforms, including AI platforms, advertising platforms (such as Meta and Google), analytics tools, CRM systems, ERP software and hosting providers.

• Your use of these platforms is also governed by their own terms and policies.
• We are not responsible for outages, changes, restrictions, suspensions, fee changes or policy changes made by third-party platforms.
• Where AI tools are used, outputs may require human review, and you remain responsible for final content and business decisions.

7. Intellectual Property

• All pre-existing intellectual property, frameworks, methodologies, training materials, templates, documents and website content remain the property of NHD Consulting.
• Upon full payment, you are granted a non-exclusive, non-transferable licence to use the agreed deliverables for your internal business purposes.
• Training materials are for personal or internal use only and may not be resold, redistributed or republished without our prior written permission.
• You grant us a limited licence to use materials you provide solely for the purpose of delivering the Services.

8. No Guarantee of Results

Business and marketing outcomes depend on many factors outside our control, including market conditions, competition, advertising budgets, platform algorithms and how recommendations are implemented.

Accordingly, we do not guarantee any specific result, including revenue, leads, rankings, conversions or return on investment. Any examples, illustrations or discussions of past or potential performance are for information purposes only.

9. Training Programmes

• Schedules, trainers, venues and formats may be changed with reasonable notice.
• Participants may not record, reproduce or resell any part of a training programme without our written permission.
• Certificates (where applicable) are issued subject to attendance and completion requirements.
• Corporate clients are responsible for ensuring their participants attend and comply with programme guidelines.

10. ERP Solutions

• Implementation timelines depend on timely client cooperation, including provision of data, access, testing and feedback.
• Third-party ERP or software licences are governed by the respective vendor’s terms.
• The scope of ongoing support, maintenance and enhancements will be as set out in the applicable agreement.

11. Confidentiality

Each party agrees to keep confidential any non-public business, technical or personal information received from the other party, and to use it only for the purposes of the Services, except where disclosure is required by law.

12. Personal Data

Our collection, use and protection of personal data is described in our Privacy Policy, which forms part of these Terms. We handle personal data in a manner consistent with the Personal Data Protection Act 2012 of Singapore (PDPA).

13. Limitation of Liability

• To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential losses, including loss of profits, revenue, data or business opportunities.
• Our total aggregate liability arising out of or in connection with the Services shall not exceed the fees actually paid by you for the Services giving rise to the claim.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law.

14. Suspension & Termination

We may suspend or terminate the Services, or your use of the website, if you breach these Terms, fail to make payment, or use the Services in a way that is unlawful or harmful. Clauses relating to intellectual property, confidentiality, liability and governing law survive termination.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, terms or privacy practices, and linking does not imply endorsement.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website or Services after changes are posted constitutes acceptance of the revised Terms.

18. Contact Us